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Frequently Asked Questions

Where Are You based?

Our base is at the National Sports Centre at Bisham Abbey Marlow.

All customers visiting us here must have booked in advance.

We also operate all along the non-tidal River Thames at various drop-off locations.

More details CLICK HERE

Do You Have Free Parking?

Yes, at our Marlow Base, customers can park cars in the day and over night if required at their own risk. 

The site does have security, but we will not take any liability for cars parked at the location. 

When we meet customers at other sites along the Thames, we can normally suggest places to park, mny of them free, but not all. 

Do I Have to Pre-Book?

Yes – we do not accept turn up and hope bookings!

We can accept bookings on the day by phone 01491 520 002 – if we have availability.

Do You Supply Life Jackets?

Yes – everyone who goes in one of our canoes or on a SUP must wear a minimum 50N Buoyancy Aid. We will fit you with these before you get on a boat.

Younger children should wear a 100N Life Jacket.

Everyone participating should be able to swim at least 50 metres. 

Can I Book by the Hour or Half Day?

You can, but we will charge you for the day. 

We feel that our pricing is reasonable and affordable and we are set up for people who want to spend a few hours on the river.

All bookings must be pre-booked. 

It involves the same amount of effort from our part to launch and recover/safety brief a boat. 

What Should I Wear?

NO JEANS or heavy cotton or material trousers!

We recommend lightweight clothes and layers and a lightweight waterproof top.

Remember hats and sun glasses and sun cream – even on a duller day, you will catch the sun from the reflection off the water. 

Will I Fall In?

If you follow our instructions and are renting a canoe, you should not fall in!

If you are renting a Stand Up Paddle Board, then the chances are greatly increased and customers should dress and come prepared for the fact that they will.

How Far Will I Travel?

It’s hard for us to say exactly due to various factors:
Your strenght and fitness, how much kit you have in a boat, which way and the strength of the wind and the stream conditions. 

However, we have factored in to our packages a calculation based on you travelling at 3mph – which is 20 minutes per mile and 7 minutes per lock. 

You alos need to factor in a ‘phaff’ element – things always take longer than most of us plan for!

We would prefer that you enjoy your day and achieve your goals comfortably!

Can I Cancel a Booking?

Yes, we have a cancellation policy that we think is fair.
Please take a look at it in our HIRER TERMS AND CONDTIONS 

What if The Weather is Bad?

Obviously we want you to have a good time, and if the weather is looking terrible, we are happy to discuss you changing to another day if we can accommodate you. 

If there are just showers around, we would expect you to still go out!

 

Can You Cancel a Booking?

Only if the weather or stream conditions are outside our Risk and Insured limits.  Also, we reserve the right to allow anyone access to our boats at our discretion – for things like too much alcohol consumption.

What happens if I am running late?

Just give us a call on the day on 01491 520002 and we will try our best to get things sorted and we can normally accommodate this.

Do You Take Deposits?

No, not for general rentals.

We do reserve the right to do so for larger groups and would advise at the booking stage. 

Are You Insured?

Yes, we are fully insured. Part of this involves us following a few important steps to fall in line with our policy – such as supplying correctly fitting buoyancy aids and running through a quick Safety Demonstration.

We are happy to provide a copy of our insurance if required. 

If we rent our kit to a third party event provider or venue, then we would expect the organizer to insure on their own policy.

For Same Day Bookings

Call 01491 520002

For Same Day Bookings

Call 01491 520002